Shipping policy

Shipping Policy

Effective Date: January 01, 2026

Thank you for shopping with Tabeer. We are committed to providing our customers with a safe, reliable, and convenient shipping experience.

This Shipping Policy explains our shipping and delivery procedures for orders placed within Pakistan and internationally.

1. Shipping Destinations

We offer shipping within Pakistan and to selected international destinations.

International shipping availability depends on the destination country, product type, courier availability, customs regulations, and applicable laws.

We reserve the right to refuse or restrict delivery to certain locations where shipping is unavailable, prohibited, or not supported by our shipping partners.

2. Order Processing

Orders are normally processed within 1–3 business days after the order is placed and payment is successfully confirmed.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During sales, promotional campaigns, holidays, or periods of high order volume, processing times may be longer.

We may contact customers by phone, email, or WhatsApp to confirm order details before dispatch.

We reserve the right to cancel or hold an order if the information provided cannot be verified.

3. Shipping Within Pakistan

We ship orders to most locations throughout Pakistan, subject to courier availability.

Estimated delivery times after dispatch are:

  • Major cities: 2–5 business days

  • Other cities and towns: 3–7 business days

  • Remote areas: 5–10 business days

These are estimated delivery times only and are not guaranteed.

Delivery may take longer due to weather conditions, public holidays, courier delays, road closures, security conditions, incorrect addresses, customer unavailability, or other circumstances beyond our control.

4. International Shipping

We offer international shipping to selected countries and territories.

International delivery generally takes approximately 7–21 business days after dispatch, depending on the destination and shipping method.

Delivery times may vary because of customs clearance, local regulations, carrier delays, public holidays, remote-area delivery, or other circumstances beyond our control.

International delivery dates are estimates only and are not guaranteed.

5. Shipping Charges

Shipping charges are calculated based on factors including:

  • Delivery destination

  • Package weight and dimensions

  • Number of products

  • Shipping method

  • Courier or carrier charges

  • Domestic or international destination

The applicable shipping charges will be displayed at checkout before the customer completes the order.

Shipping charges may change from time to time due to changes in courier rates, fuel costs, international shipping costs, currency fluctuations, or other factors.

6. Free Shipping

We may offer free shipping promotions from time to time.

Free shipping offers may be subject to minimum order values, selected products, specific destinations, or promotional periods.

Unless specifically stated otherwise, free shipping does not include customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

7. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, GST, tariffs, brokerage fees, clearance charges, storage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customers are responsible for checking the import regulations and potential charges applicable in their country before placing an international order.

We are not responsible for customs duties, taxes, tariffs, brokerage fees, storage charges, or other charges imposed by customs authorities or shipping carriers.

8. Customs Clearance

International shipments may be inspected or held by customs authorities.

Customs clearance times vary by country and are outside our control.

The customer may be contacted by the courier or customs authority to provide additional information or documentation.

Failure to provide the required information or pay applicable customs charges may result in delivery delays, return of the shipment, additional fees, or abandonment of the shipment.

9. Restricted and Prohibited Items

Certain products may be restricted or prohibited from being shipped to certain countries.

We comply with applicable shipping, customs, export, and import regulations.

We reserve the right to refuse or cancel an order if the product cannot legally be shipped to the selected destination or if the courier or customs authorities prohibit the shipment.

10. Accurate Shipping Information

Customers are responsible for providing accurate and complete shipping information, including:

  • Full name

  • Complete delivery address

  • House or apartment number

  • Street and area

  • City

  • State or province

  • Postal or ZIP code

  • Country

  • Valid phone number

  • Email address, where applicable

We are not responsible for delays, failed deliveries, additional charges, or returned shipments resulting from incorrect or incomplete information provided by the customer.

11. Change of Shipping Address

Customers should contact us as soon as possible if they need to change their shipping address.

We will make reasonable efforts to accommodate address changes before an order is dispatched.

Once an order has been handed over to the courier or shipping carrier, we cannot guarantee that the shipping address can be changed.

Any additional charges resulting from an approved address change may be charged to the customer.

12. Order Tracking

Once an order has been dispatched, tracking information may be provided to the customer by email, SMS, WhatsApp, or another available communication method.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

Customers can use the provided tracking number to monitor their shipment.

We are not responsible for delays in tracking updates caused by the courier or shipping carrier.

13. Delivery Attempts

The courier may make one or more delivery attempts depending on its policies.

Customers are responsible for being available at the delivery address or making appropriate arrangements with the courier.

Delivery may fail if:

  • The customer is unavailable.

  • The address is incorrect or incomplete.

  • The phone number is unreachable.

  • The customer refuses the package.

  • Applicable customs duties or taxes are not paid.

  • The customer fails to respond to courier or customs requests.

Additional shipping, return, storage, handling, or customs charges may apply.

14. Failed or Refused Delivery

If an order is returned to us because the customer refuses delivery, provides an incorrect address, is repeatedly unavailable, or fails to collect the shipment, the customer may be responsible for return shipping and other applicable charges.

Any refund will be processed according to our Return and Refund Policy and may be reduced by applicable shipping, return, customs, handling, or other charges.

15. Damaged Packages

We take reasonable care to properly package all orders before dispatch.

If your package arrives damaged, opened, crushed, wet, or appears to have been tampered with, please contact us as soon as possible.

Customers should:

  1. Take clear photographs of the package before opening it, where possible.

  2. Take photographs or video while opening the package.

  3. Keep the original packaging and shipping label.

  4. Contact us within 48 hours of delivery.

  5. Provide the order number and supporting photographs or video.

We will review the matter and, where appropriate, coordinate with the relevant courier or shipping carrier.

16. Incorrect, Missing, or Defective Products

If you receive an incorrect, missing, damaged, or defective product, please contact us as soon as possible.

Please provide:

  • Order number

  • Customer name

  • Description of the issue

  • Clear photographs

  • Video evidence where necessary

  • Photographs of the shipping package and shipping label, where applicable

Any replacement, refund, exchange, or other resolution will be handled according to our Return and Refund Policy.

17. Lost Shipments

If your shipment appears to be lost or has not been delivered within a reasonable period, please contact us with your order number and tracking information.

We may initiate an investigation with the relevant courier or shipping carrier.

The investigation may take several business days depending on the carrier.

We will make reasonable efforts to assist the customer and resolve the issue in accordance with our policies and the applicable carrier terms.

18. Shipping Delays

We make reasonable efforts to process and dispatch orders within the stated timeframes.

However, we do not guarantee delivery dates.

We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Floods

  • Earthquakes

  • War

  • Civil unrest

  • Strikes

  • Government restrictions

  • Border closures

  • Customs inspections

  • Customs clearance

  • Public holidays

  • Courier delays

  • Transportation disruptions

  • Road closures

  • Security restrictions

  • Pandemics or epidemics

  • Incorrect customer information

  • Unpaid customs duties or taxes

  • Other force majeure events

19. International Returns Due to Customs

If an international shipment is returned because the customer refuses to pay applicable customs duties or taxes, fails to provide required information, provides an incorrect address, or fails to accept the shipment, the customer may be responsible for return shipping, customs, storage, handling, and other applicable charges.

Any refund will be subject to our Return and Refund Policy and may be reduced by applicable costs.

20. Multiple-Item Orders

If an order contains multiple products, we may ship the products together or separately depending on product availability, warehouse location, package size, shipping restrictions, and operational requirements.

If an order is shipped in multiple packages, the customer may receive separate tracking numbers.

21. Remote Areas

Some locations may be classified as remote or extended delivery areas by our shipping partners.

Additional shipping charges or longer delivery times may apply to such locations.

If an additional shipping charge is required, we may contact the customer before dispatch.

If the customer does not agree to the additional charge, we reserve the right to cancel the order and issue an applicable refund.

22. Cash on Delivery in Pakistan

Where available, Cash on Delivery (COD) may be offered for eligible orders within Pakistan.

COD availability may depend on the customer's location, order value, product type, courier restrictions, and other factors.

We may contact customers to confirm COD orders before dispatch.

Repeated refusal or non-acceptance of COD orders may result in COD being unavailable for future orders.

23. Order Verification and Fraud Prevention

For security and fraud-prevention purposes, we may verify order and customer information before dispatch.

We may hold, cancel, or refuse an order if we reasonably believe that:

  • The transaction is suspicious.

  • Customer information cannot be verified.

  • The order appears fraudulent.

  • The delivery address presents an unusual risk.

  • The order violates our policies.

  • The transaction cannot be safely fulfilled.

Where appropriate, we will contact the customer before taking further action.

24. International Shipping Documentation

International shipments may require customs and shipping documentation, including:

  • Commercial invoice

  • Packing list

  • Product description

  • Declared value

  • HS code

  • Country of origin

  • Customer information

  • Other documents required by customs authorities or shipping carriers

Customers are responsible for providing accurate information when additional information is required for customs clearance.

Incorrect or incomplete information may result in delays, additional charges, return of the shipment, or customs action.

25. Duties and Taxes Paid at Checkout

Where our store provides an option to pay duties and import taxes at checkout, the applicable charges will be displayed during the checkout process.

If duties and taxes are collected at checkout, we will use the applicable shipping method and documentation required for the relevant delivery arrangement.

26. Duties and Taxes Not Paid at Checkout

If duties and import taxes are not collected at checkout, the customer may be required to pay them directly to the courier, customs authority, or other relevant authority.

Such charges are the responsibility of the customer unless expressly stated otherwise.

27. Currency and Payment Provider Charges

International customers may be charged in a currency supported by our store.

Banks, credit card providers, payment processors, and other financial institutions may apply currency conversion fees or exchange-rate differences.

We are not responsible for fees charged by banks, card issuers, payment providers, or financial institutions.

28. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If a customer requests cancellation after dispatch, the customer may need to follow the applicable return process.

Any applicable return shipping, customs, handling, or other charges will be handled according to our Return and Refund Policy.

29. Force Majeure

We will not be responsible for failure or delay in shipping or delivery caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, war, terrorism, civil unrest, government restrictions, pandemics, strikes, port closures, border closures, customs restrictions, transportation disruptions, severe weather, infrastructure failures, or courier disruptions.

We will make reasonable efforts to communicate significant delays and resume normal shipping operations as soon as reasonably possible.

30. Compliance With Laws

All shipments are subject to applicable laws and regulations of the country of origin, transit countries, destination country, customs authorities, and shipping carriers.

We reserve the right to refuse or cancel any order that may violate applicable laws, customs requirements, carrier restrictions, or our internal policies.

Customers are responsible for ensuring that products purchased from our store can legally be imported into their country.

31. Shipping Policy Updates

We reserve the right to modify or update this Shipping Policy at any time.

Any changes will be posted on this page with an updated effective date.

Customers are encouraged to review this Shipping Policy before placing an order.

32. Contact Us

If you have any questions regarding our Shipping Policy, order status, delivery, customs, or shipping charges, please contact us through the following details:

Store Name: Tabeer

Email: wrstore40@gmail.com

Phone/WhatsApp: 03357939070

Business Address: Mehmood Botti Interchange, Ring Road, Opposite Lakhuder Village, Lahore, Pakistan

We will make reasonable efforts to respond to customer inquiries as soon as possible.

Thank you for shopping with Tabeer.